Delivery & Returns
Float Apparel uses Fastway Couriers as their courier service. Delivery is within South Africa, either door to door or door to counter depending on the delivery address. Float Apparel offers free delivery to all major cities in South Africa for orders over R500, alternatively, within Cape Town there is a fee of R40 and for the rest of South Africa R60. There will be an excess surcharge added to orders to the following destinations chain stores, mines, power stations, plots, farms, trust areas, townships, game reserves, national parks, hospitals, government departments, remote areas. Irrespective of the delivery location, Float Apparel aims to deliver within 7 days.
Door to door deliveries are sent to a street address. We will make every reasonable effort to affect delivery in accordance with the estimated delivery dates. If we are unable to deliver any part of the products on time or we are unable to deliver the products for any reason which is not within our control, then the time for delivery shall be extended for a reasonable time after the cause of the delay has ceased. Should we be unable to perform in accordance with an order because the products ordered are unavailable, we will notify you as soon as reasonably possible of this fact and refund any payments within 30 days after date of such notification.
All international shipping will be done with the use of Fedex. Delivery times will vary in accordance with the geographical location of each customer. Purchased “Products” will be dispatched and/or shipped within the first 72 working hours of Float Apparel receiving receipt of payment and/or payment confirmation. “Shipping Fee” refers to the courier cost for worldwide deliveries. Float charges for the courier / shipping fee, for deliveries anywhere in the world. Customers must bear duties and other custom clearance fees if incurred. It is the customer’s responsibility to make sure that they sign for their delivery once it has reached their shipping address, and as stipulated by the customer on completing the order. Float Apparel will not be held responsible for deliveries that are not signed for by the customer.
A delivery is considered complete as soon as the parcel is handed to an individual at your specified delivery address. This also applies when the package has been handed over by the courier, as indicated in the courier’s tracking system.
It is your responsibility, as buyer, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged.
Such complaints and claims must be brought to the attention of Float Apparel by emailing us at info@floatapparel.co.za
Lost Parcel
Should such a situation arise, Float Apparel is compelled to respect the time-frames set by the carriers in regard to declaring the loss and the refunding of the shipment. Hence, you are also bound to the same time-frames: In order for Float Apparel to officially declare a parcel lost, you have ten (10) business days to declare the loss of a parcel starting from the date you have received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted.
Fraud
In the event of a fraudulent purchase being placed on Float Apparel, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Float Apparel does not process refunds for orders suspected of fraud. Float Apparel does not provide order details relating to orders suspected of fraud. Any fraudulent attempts will be reported to the relevant authorities.
Returns
We do not offer refunds at all but are happy to exchange products to a product of the same value or credit any purchases in full provided the following conditions are met:
Cooling-off period in terms of the Electronic Communications and Transactions Act:
You are entitled to cancel, without reason and without penalty your order as of seven (7) calendar days after the date of receipt of the products.
Float Apparel must be notified via email in writing of your cancellation at the following email address: info@floatapparel.co.za. You must return the products to Float Apparel in the same condition and packaging as Float Apparel delivered them to you. The item/s must be in their original condition, unused or unworn, have not been altered.
If you do not return the products in the same condition and completeness Float Apparel may either reject the cancellation or accept the cancellation and levy a charge against you as a restocking fee.
Returned products remain your property and responsibility until such time as Float Apparel confirms the return delivery of them. All returns must be done via a secure courier service for the return of products. All returns need to be couriered to 13 Gardens Business Village, Incholm Place, Gardens, 8001, Cape Town, South Africa. Should you wish to return any products please read carefully the returns section below for further information.
Return of Defective Products
Returns can be made should the products fail to:
be reasonably suitable for the purposes for which they are generally intended; or
– be of good quality and free of any defects; or
– be useable and durable for a reasonable period of time, having regard to the use to which they would normally be put and to all the surrounding circumstances of their supply.
In order to return any items, please do the following:
Please either use the contact form on www.floatapparel.co.za or email info@floatapparel.co.za and fill out the following information on within 5 days of receiving the product. Please state your name, address and invoice & order number. We will reply confirming receipt of your email and forward you instructions on how to return the item. Once the item has been received and checked, we will issue your credit note.
All new orders will be processed as per normal and we are unable to fast track any new orders.
Float Apparel reserves the right to determine the acceptance of any clothing return. Any claim that does not satisfy the above mentioned conditions within the time allowed will not be taken into account and Float Apparel will refuse any responsibility in the matter.